Returns & Exchanges


Returns, Exchanges & Refunds

Returns Policy

If you need to return an item, please read our returns policy below:

1. Return Window

You have 30 days from the date of receiving your item to initiate a return.

2. Clothing Returns

Clothing items must be returned in new condition, unworn and unwashed, with all original tags and packaging intact.

3. Non-Clothing Item Returns

Non-clothing items, such as accessories or journals, must be returned unopened and unused, with all original packaging undamaged.

4. Inspection

Please note that all returned items are thoroughly inspected upon receipt. We reserve the right to refuse a return if the item does not meet the conditions mentioned above or shows signs of use or damage.

Refunds and Exchanges

Once we receive and inspect the returned item, we will process your refund or exchange according to our policies. Refunds will be issued to the original payment method used for the purchase. In the case of an exchange, we will ship the requested item to you as soon as possible, subject to availability.

To return an item, please review the returns policy and follow these steps:

1. Post your return

Check that the items in your return comply with our return policy and return them to:

Returns Address:
  • Gymtier Ltd Returns
  • Unit 5, Dallamires Close
  • Ripon
  • HG4 1TT
  • United Kingdom
2. Receive your refund/exchange

Once we have assessed the eligibility of your items, we will contact you to inform you about the status of your refund or exchange.

Yes we are happy to accept any exchanges. You can do this by sending your parcel back to us. Please ensure you put a note in the package explaining what you would like and also include your order number. Your order will be automatically refund if you don't put a note in the parcel. Return address: GYMTIER LTD UNIT 5 DALLAMIRES LANE RIPON HG4 1TT.

Your refund will be processed promptly after we have inspected the received items. We will issue the refund using the original payment method. In some cases it may take up to 5 days for the funds to reflect in your account.

If after 10 day you haven't received your refund, please contact us using the form below.