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Frequently Asked Questions

When your order is dispatched, we send you an email with an estimated delivery time. We send all UK order via Royal Mail 48 small parcel.

If your parcel hasn't arrived in time, please allow a couple of extra days. Royal Mail can get behind sometimes.

Our estimated delivery times are below:

United Kingdom: 2-3 working days after dispatch.

European Union: 5-7 working days after dispatch.

Everywhere else (USA, Canada): 7-21 working days after dispatch.

If you need to report your order as lost, please use the contact form below to get in touch with our customer service team.

You will receive order confirmation via email. To receive a VAT invoice please use the contact form to request one.

Yes we do. Please see our returns & exchanges page for more information.